Shipping policy
Last updated: September 2026
All OakenStudio orders are prepared and shipped from Ireland.
Order Processing
Most of our products are personalised and made to order. Processing begins once we have received all the information required to create your item, including any names, text, photographs or other personalisation details.
The estimated processing time shown on the relevant product page applies before shipping time.
Orders are processed on business days only. Weekends and Irish public holidays are not counted as processing days.
Please check all personalisation details carefully before placing your order. Incorrect or incomplete information may delay production.
Delivery Destinations
We currently ship to:
- Republic of Ireland
- United Kingdom
If your delivery country is not available at checkout, we are currently unable to ship to that destination.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are approximately:
Ireland: 1–4 business days
United Kingdom: 3–7 business days
These are estimates only and are not guaranteed delivery dates.
Postal delays, customs processing, weather, public holidays and other circumstances outside our control may occasionally cause deliveries to take longer.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment is completed.
Any available free-shipping offers or promotional shipping rates will also be shown at checkout.
Tracking
Where tracked delivery is included with the selected shipping service, tracking information will be provided after your order has been dispatched.
Some lower-cost postal services may not include end-to-end tracking.
UK Orders, Customs & Import Charges
Orders shipped to the United Kingdom are international shipments from Ireland.
Depending on the order, destination and applicable regulations, customs duties, import taxes or other charges may apply.
Any charges not collected during checkout are the responsibility of the recipient.
Customs processing may also occasionally delay delivery.
Incorrect Delivery Address
Customers are responsible for entering a complete and accurate delivery address at checkout.
If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
If a parcel is returned to us because of an incorrect or incomplete address, additional postage may be required before it can be sent again.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us and we will help investigate the shipment.
Please note that estimated delivery dates are not guaranteed and occasional carrier delays can occur.
If tracking confirms that a parcel has been delivered but you cannot locate it, please first check with other members of your household, neighbours and the carrier.
Damaged Parcels
If your order arrives damaged, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the issue and arrange an appropriate solution where applicable.
Personalised Orders
Because many OakenStudio products are individually created using information, photographs or text supplied by the customer, production times can vary slightly depending on the complexity of the personalisation.
Please make sure all uploaded photographs and personalisation information are correct before completing your purchase.
Contact
For questions about shipping or an existing order, please contact us through the contact details provided on our website.